Did Not Attend CIC
Safeguarding-led engagement support to reduce missed appointments and prevent people falling through the cracks.
What we do
Did Not Attend CIC supports services to respond to missed appointments as a meaningful signal, not simply non-compliance. Our approach focuses on practical barriers, welfare concerns and safe re-engagement, working alongside statutory and voluntary services.
- Safeguarding-led engagement within agreed referral boundaries
- Barrier-focused support such as reminders, planning and practical problem-solving
- Risk-aware escalation where welfare or safeguarding concerns are identified
- Clear record-keeping and feedback to the referring service
What we do not do
We are not a replacement for clinical care, emergency services or statutory duties.
- No diagnosis, treatment or clinical decision-making
- No emergency or crisis response service
- No action outside agreed scope or referral pathway
- Safeguarding concerns are escalated to the appropriate agencies
How it works
1) Referral and lawful basis
Agreed criteria, lawful information-sharing basis and defined boundaries.
2) Engagement attempt
Trauma-informed contact, barrier checks and welfare indicators.
3) Support and signposting
Practical support and non-clinical signposting to improve re-engagement.
4) Reporting and escalation
Feedback to referrer, with safeguarding escalation where required.
Safeguarding
Safeguarding is central to DNA’s practice. We work with clear thresholds, professional boundaries, escalation routes and robust recording. Where concerns arise, information is shared lawfully, proportionately and with the relevant statutory services.
Important: This service is not an emergency service. If there is immediate danger or risk to life, call 999.
Our safeguarding approach is aligned with local safeguarding partnership expectations and works alongside NHS and statutory pathways.
Digital check-in and client tracker
DNA includes a secure digital pathway for service users and a staff-facing system for tracking engagement, safeguarding actions and case progress.
For service users: quick check-in, simple guided responses and an “I need support” route.
Safety note: urgent welfare or safeguarding concerns must always follow the appropriate escalation pathway. If there is immediate danger, call 999.
- Client check-in: secure sign-in using phone number OTP and a simple daily, 48-hour or weekly check-in journey
- Client tracker: staff can log contact attempts, record engagement notes and follow safeguarding checklists
- Audit trail: actions are time-stamped to support governance, accountability and reporting
These links are currently set for testing. Once the secure apps are deployed, they can be updated to your live subdomains.
For commissioners and partner services
We support NHS, local authority and voluntary sector services to reduce missed appointments and improve continuity of care by treating non-attendance as a potential access, welfare and safeguarding signal.
- Pilot design with defined cohorts, referral criteria and reporting arrangements
- Information governance approach aligned with UK GDPR and appropriate data-sharing practice
- Safeguarding escalation framework aligned to local partnership expectations
- Outcome reporting on engagement, barriers, learning themes and re-attendance signals